Nick Mehta is the CEO of Gainsight, the leading Customer Success company. Since joining in 2013, Nick led the company through multiple funding rounds, raising a total of $156 million, and grew the company from a handful of employees to more than 630 people working in seven offices around the world. He was named one of the Top 50 SaaS CEOs by SaaSreport, is an EY’s Entrepreneur of the Year Finalist, and holds one of highest Glassdoor approval ratings for CEOs. He is also the co-author of Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue.
Prior to Gainsight, Nick was the CEO of LiveOffice, where he led the Inc. 5000 company’s profitable growth to $25 million in revenue and successful sale to Symantec. Nick has held senior operating roles for public and private companies in the enterprise and consumer technology markets, including Veritas Software (acquired by Symantec), Symantec Corporation, and XDegrees (acquired by Microsoft). Mehta also served as an Entrepreneur-in-Residence at Trinity Ventures and Accel Partners. In the mid-1990s, Nick co-founded a venture-funded online golf retailer called Chipshot, one of the top 20 online retailers during the dotcom bubble.
Create more impact with your data by asking the right questions to realise opportunities & operationalize outcomes for your customer success.
In this podcast, Nick Mehta, CEO of Gainsight discusses the evolution of customer success in SaaS. He talks about how this is impacted by data while taking a human-first approach to business. Nick philosophizes the best practices for interpreting data so that you can get the most out of your data in 3 key steps.
[00:55] Who would Nick Mehta be and why?
[05:26] What mistakes can one learn from, while building new category?
[13:11] How many businesses toil away with the excuse that data is messy?
[16:16] How do you see data uniquely impacting the customer success segment?
[19:32] What “Data Nirvana” would look like according to Nick?
[26:28] Nick’s Data Horror Stories?
[30:16] What did you lean on from go-to markets perspective?
[34:35] What keeps you going?